Delivered in 90 days.
Trusted without a restart.
Most CMDB projects take 12–18 months and still produce data nobody trusts. Avennorth delivers a living, confidence-scored CMDB in 90 days — or we continue until it is done at no additional cost.
DELIVERY TIMELINE
Four phases. One 90-day commitment.
Every phase has defined deliverables and measurable proof points. You always know where you are in the delivery.
Foundation
ServiceNow connectors live. Agents packaged and staging-validated. Audit chain active.
- 1Kickoff, environment scoping, and full endpoint OS inventory
- 2ServiceNow CMDB connector deployment (patent-pending integration layer)
- 3CSDM schema alignment and CI class mapping
- 4Agent packages compiled and signed for Windows, Linux, and macOS
- 5Agents staged to an isolated cohort and telemetry validated end-to-end before production rollout
- 6Platform audit chain initialized and hash-chaining verified
Platform connectors live. Agents tested, signed, and cleared for production deployment. Audit chain active.
Discovery
Agents deployed across production in cohorts. CIs observed, confidence-scored, and populating the CMDB continuously.
- 1Cohort rollout via MDM/SCCM/Ansible — kernel-level eBPF/ETW telemetry active, validated per cohort before the next
- 2Agent coverage reaches 90%+ of manageable endpoints across primary and secondary segments
- 3Agentless passive observation fills gaps where agents can't deploy (appliances, printers, legacy hosts)
- 4Agent and agentless signals converge into deduplicated CI records with calibrated confidence scoring
- 5AI-narrated merge decisions reviewed and approved by the client team; edge cases surfaced for judgement
- 6Bearing health-score baselines established across the first CI cohort
Agent-based behavioral telemetry active across production. First trusted CI population with confidence scores and health dimension data. Merge queue live and reviewed.
CMDB Live
Living CMDB handed over. Service maps active. Continuous refresh running.
- 1Contour service dependency maps auto-generated from discovered CI relationships
- 2Blast radius analysis validated against known change history
- 3Vantage incident intelligence connected to live CMDB (Professional and above)
- 4Compass executive personas configured for stakeholder group (Professional and above)
- 5Full CMDB validation workshop with client team
- 6Handover to continuous operation mode — platform runs without further PS involvement
First quality, trusted CMDB. Living service maps. Continuous discovery active.
Continuous
Continuous discovery. CMDB stays current. Intelligence active.
- 1Pathfinder agents run on continuous cycle — every environmental change surfaces as a delta
- 2Bearing rescores affected CIs automatically when agent-sourced signals change
- 3Contour updates service maps in response to relationship changes
- 4Vantage draws on current CMDB state for every P1 incident
- 5Platform health monitoring and alerting managed by Avennorth
- 6Quarterly confidence calibration review included in engagement
A CMDB that stays trusted without manual effort.
YOUR SIDE OF THE ENGAGEMENT
What you need to bring.
Minimal. Intentionally. The platform is designed to work with imperfect documentation and incomplete existing tooling — that is the starting point, not a blocker.
ServiceNow access
Admin or sub-admin credentials to the target ServiceNow instance. We will operate within the CSDM schema — no custom tables required.
Endpoint management access
Access to your MDM, SCCM, or Ansible environment to push agent packages to target endpoints. For segments where agents cannot be deployed, read access to the network segment is sufficient for passive agentless observation. No credentials are stored — agent authentication is ephemeral.
A named internal champion
One IT or ITSM lead who can attend weekly progress reviews, approve CI merge decisions, and validate CMDB scope against business requirements.
Environment documentation
Whatever network diagrams, CMDB exports, or architecture documentation you have — even if incomplete or out of date. We will validate against what we discover, not assume what you hand us.
SUPPORT MODEL
Included. Not an add-on.
Every tier includes the support model needed to make the delivery succeed. There is no Bronze/Silver/Gold support tier. Support is part of the engagement.
Dedicated delivery partner
You have a named Avennorth implementation partner throughout the 90-day engagement. One person, one point of contact, one accountability.
Weekly progress reviews
30-minute structured reviews covering: CIs discovered this week, confidence scores, merge decisions awaiting approval, any environment anomalies flagged by Pathfinder.
Merge decision transparency
Every AI-narrated CI merge decision is surfaced for client review before it is committed to the CMDB. You see the evidence, the confidence score, and the assumed facts — not just the outcome.
Post-handover support
Platform health monitoring included for all tiers post-handover. SLA-backed response times for platform issues. Quarterly confidence calibration review included in the engagement.
WHY THIS IS DIFFERENT
The root cause of every failed CMDB project.
90 days to a CMDB your team trusts.
Book a scoping call and we’ll walk through what your specific environment looks like in each phase — with expected CI counts, confidence-score projections, and a milestone schedule.