Delivered in 90 days.
Trusted without a restart.
Most CMDB projects take 12–18 months and still produce data nobody trusts. Avennorth delivers a living, confidence-scored CMDB in 90 days — or we continue until it is done at no additional cost.
DELIVERY TIMELINE
Four phases. One 90-day commitment.
Every phase has defined deliverables and measurable proof points. You always know where you are in the delivery.
Foundation
ServiceNow connectors live. Agents packaged and staging-validated. Audit chain active.
- 1Kickoff, environment scoping, and full endpoint OS inventory
- 2ServiceNow CMDB connector deployment (patented integration layer)
- 3CSDM schema alignment and CI class mapping
- 4Agent package build — binaries compiled and signed for all target OS environments (Windows, Linux, macOS)
- 5Agent staging deployment — agents pushed to isolated staging cohort, behavioral telemetry validated end-to-end before production rollout
- 6Platform audit chain initialized and hash-chaining verified
Platform connectors live. Agents tested, signed, and cleared for production deployment. Audit chain active.
Discovery
Agents deployed across production in cohorts. CIs observed, confidence-scored, and populating the CMDB continuously.
- 1Cohort 1 agent deployment — agents pushed to primary endpoint population via MDM/SCCM/Ansible; kernel-level eBPF/ETW behavioral telemetry active; first CI observations begin
- 2Cohort 2 agent rollout — deployment expanded to secondary endpoint segments; telemetry coverage validated per cohort before proceeding
- 3Cohort 3 + tail deployment — remaining in-scope hosts reached; agent coverage target 90%+ of manageable endpoints
- 4Agentless passive observation active for network segments where agents cannot be deployed (network appliances, printers, unmanaged legacy hosts) — fills coverage gaps, does not replace agent signal
- 5CI hypothesis convergence — agent-sourced and agentless signals merged into unified, deduplicated CI records; dual-mode confidence scoring calibrated
- 6AI-narrated merge decisions reviewed and approved by client team; edge cases surfaced for human judgement
- 7Bearing health scores initialized across first CI cohort; score baselines established
Agent-based behavioral telemetry active across production. First trusted CI population with confidence scores and health dimension data. Merge queue live and reviewed.
CMDB Live
Living CMDB handed over. Service maps active. Continuous refresh running.
- 1Contour service dependency maps auto-generated from discovered CI relationships
- 2Blast radius analysis validated against known change history
- 3Vantage incident intelligence connected to live CMDB (Professional and above)
- 4Compass executive personas configured for stakeholder group (Professional and above)
- 5Full CMDB validation workshop with client team
- 6Handover to continuous operation mode — platform runs without further PS involvement
First quality, trusted CMDB. Living service maps. Continuous discovery active.
Continuous
Continuous discovery. CMDB stays current. Intelligence active.
- 1Pathfinder agents run on continuous cycle — every environmental change surfaces as a delta
- 2Bearing rescores affected CIs automatically when agent-sourced signals change
- 3Contour updates service maps in response to relationship changes
- 4Vantage draws on current CMDB state for every P1 incident
- 5Platform health monitoring and alerting managed by Avennorth
- 6Quarterly confidence calibration review included in engagement
A CMDB that stays trusted without manual effort.
MEASURABLE MILESTONES
Proof points, not progress reports.
Every milestone has a concrete proof — something you can see in ServiceNow, not a status update in a project tracker.
YOUR SIDE OF THE ENGAGEMENT
What you need to bring.
Minimal. Intentionally. The platform is designed to work with imperfect documentation and incomplete existing tooling — that is the starting point, not a blocker.
ServiceNow access
Admin or sub-admin credentials to the target ServiceNow instance. We will operate within the CSDM schema — no custom tables required.
Endpoint management access
Access to your MDM, SCCM, or Ansible environment to push agent packages to target endpoints. For segments where agents cannot be deployed, read access to the network segment is sufficient for passive agentless observation. No credentials are stored — agent authentication is ephemeral.
A named internal champion
One IT or ITSM lead who can attend weekly progress reviews, approve CI merge decisions, and validate CMDB scope against business requirements.
Environment documentation
Whatever network diagrams, CMDB exports, or architecture documentation you have — even if incomplete or out of date. We will validate against what we discover, not assume what you hand us.
SUPPORT MODEL
Included. Not an add-on.
Every tier includes the support model needed to make the delivery succeed. There is no Bronze/Silver/Gold support tier. Support is part of the engagement.
Dedicated delivery partner
You have a named Avennorth implementation partner throughout the 90-day engagement. One person, one point of contact, one accountability.
Weekly progress reviews
30-minute structured reviews covering: CIs discovered this week, confidence scores, merge decisions awaiting approval, any environment anomalies flagged by Pathfinder.
Merge decision transparency
Every AI-narrated CI merge decision is surfaced for client review before it is committed to the CMDB. You see the evidence, the confidence score, and the assumed facts — not just the outcome.
Post-handover support
Platform health monitoring included for all tiers post-handover. SLA-backed response times for platform issues. Quarterly confidence calibration review included in the engagement.
WHY THIS IS DIFFERENT
The root cause of every failed CMDB project.
AT A GLANCE
90 days vs. 18 months.
A traditional CMDB implementation—including service mapping—takes 12 to 18 months and still delivers data that is already drifting. Avennorth hands over a trusted, continuously-refreshing CMDB with auto-generated service maps at Day 90.
OPERATIONAL OVERHEAD
Maintenance that runs itself.
Traditional CMDB implementations require constant human effort just to stay current. Avennorth replaces that burden with continuous agent telemetry, auto confidence scoring, and self-updating service maps.
- —Discovery scheduling, monitoring & troubleshooting
- —Quarterly data cleanup sprints (2 people × 5 days × 4)
- —Ad-hoc service map updates on every environment change
- —Quarterly CMDB reconciliation audits
- —Credential rotation, audit & management
- —4 quarterly calibration reviews (~1 hr each, included in engagement)
- —Edge-case CI merge review as flagged by the platform
- —All discovery, cleanup, service maps, and reconciliation automated
Estimate based on a medium enterprise of 5,000–10,000 managed endpoints. Traditional figure covers discovery management, quarterly cleanup sprints, ad-hoc service map upkeep, and quarterly reconciliation — approximately 0.7 FTE of ongoing effort. Does not include the 12–18 month re-implementation cycle that typically recurs every 2–3 years and adds a further 4,000–6,000 hrs per incident.
90 days to a CMDB your team trusts.
Book a scoping call and we will walk through what your specific environment looks like in each phase — with expected CI counts, confidence score projections, and a milestone schedule.