Pathfinder
The closed-loop CMDB engine.
Pathfinder combines agentless behavioral discovery and agent-based CI enrichment into a single closed loop — scoring every CI across three independent confidence dimensions and routing it through a human-in-the-loop merge queue before anything touches your CMDB.
The result: a ServiceNow CMDB that is trusted, current, and continuously maintained — without credentials, without manual entry, and without the kind of remediation projects that cost $1M and fail anyway.
Your CMDB has never been accurate. Here's why.
Legacy discovery tools scan the network and record whatever responds to a probe. They miss ephemeral services, container-to-container traffic, application-layer relationships, and anything behind a firewall that doesn't answer to a MID server.
The result is a CMDB that was partially accurate on day one and has been decaying ever since — filled with merge conflicts, phantom CIs, and missing relationships that your ops team quietly stopped trusting years ago.
73% of major incidents are made worse by inaccurate CMDB data. Every time an engineer spends 20 minutes figuring out what's actually connected to what, that's time the SLA clock is running.
Two modes. One loop. No gaps.
Neither agentless nor agent-based discovery alone gives you a complete picture. Pathfinder runs both — and closes the loop between them.
Observe the traffic layer
- →eBPF hooks on Linux kernel — zero overhead
- →ETW on Windows — no new software required
- →Captures: who talks to whom, how often, on what protocol
- →Discovers ephemeral services, containers, sidecars
- →Covers ~80% of estate with zero agent deployment
Enrich with CI detail
- →Lightweight collector deployed via single change window
- →Captures: OS, installed software, config, resource usage
- →Confirms agentless hypotheses with deep attribution
- →Covers the 20% where behavioral data alone isn't enough
- →Works in air-gapped and locked-down environments
How Pathfinder stacks up.
16 capabilities across discovery method, CI confidence, and CMDB integration.
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What a broken CMDB costs you every year.
The CMDB isn't a nice-to-have. It's the foundation every ITSM process sits on. When it's wrong, everything downstream is wrong too.
73% of major incidents are worsened by inaccurate CMDB data
Most projects are stale within 6 months of completion
Per year, just keeping up with drift — never catching up
No remediation projects. No manual entry. No drift.
One fixed engagement. One trusted CMDB. No ongoing debt.
Pathfinder is delivered through your existing ServiceNow partner at a fixed project price — not a per-node discovery license that compounds as your estate grows. The implementation is measured in weeks, not quarters.
- ✓No per-node licensing — fixed engagement price
- ✓Delivered by your existing ServiceNow partner
- ✓No credential vault required — reduces implementation scope
- ✓First practitioner-approved CIs in 30 days
- ✓Full trusted CMDB in 90 days
- ✓Continuous refresh included — no remediation projects, ever
We've heard every reason not to.
Every enterprise that's been through a failed CMDB project has scar tissue. Here's why Pathfinder is different.
“We've tried CMDB before and it failed.”
Pathfinder isn't a CMDB project — it's a CMDB engine. Past projects failed because they were one-time snapshots that decayed immediately. Pathfinder never stops discovering. Behavioral drift is detected in hours and generates a new merge proposal automatically. The loop closes itself.
“We can't deploy agents everywhere.”
You don't have to. The agentless layer — running on your existing kernel via eBPF and ETW — covers 80% of your environment with zero new software. Agents only go where you need deep CI attribution, and they're lightweight enough for a single change window.
“We can't trust AI to populate our CMDB.”
You don't have to trust the AI — you trust your practitioners. Every merge proposal comes with confidence scores and mandatory assumed facts. The AI narrates; your team commits. The immutable audit trail shows exactly who approved what and why, forever.
“Integration projects always run over.”
Pathfinder doesn't integrate with ServiceNow — it was purpose-built for it. There are no ETL pipelines, no field-mapping spreadsheets, no sync jobs. The merge queue writes directly to the CMDB. Implementation is measured in days, not months.
“What does this actually cost?”
Pathfinder is delivered through your existing ServiceNow partner relationship at a fixed project price — not a per-node discovery license that scales against you as your estate grows. One engagement, one price, one trusted CMDB.
Your first trusted CMDB. Living and breathing.
Every CI in the CMDB was approved by a practitioner who saw the confidence scores, the assumed facts, and the evidence. Nothing enters silently.
Behavioral drift is detected in hours. The closed loop restarts automatically — generating a new merge proposal before your next change window opens.
An immutable, hash-chained log records every approve, reject, defer, and override — with the practitioner, the timestamp, and the evidence used to decide.
Pathfinder feeds Contour's service maps, Bearing's health scores, and Vantage's incident intelligence. The quality of your entire platform depends on it.
Pathfinder is the foundation layer.
Every other product in the platform improves when Pathfinder is live — because they're all scoring, mapping, or responding to CIs that Pathfinder discovered.
Ready to see it
See Pathfinder discover your environment.
Thirty minutes. A live demonstration against a real ServiceNow environment. We'll show you what's already in your estate that your current tools aren't seeing.
No commitment required. No credential vault needed for the demo.
Book a Demo