One platform.
Four tiers.
No per-CI licensing. No surprise infrastructure charges. No six-month implementation before you see anything useful. Every tier includes a 90-day delivery commitment.
Trusted CMDB, health visibility, AI reasoning.
Partners launching a CMDB practice. Enterprise teams replacing ad-hoc discovery.
Everything in Foundation plus service maps and asset lifecycle.
Operations teams that need to understand service dependencies and manage hardware/software inventory.
Everything in Standard plus incident intelligence and architecture tooling.
Mature IT orgs running a live CMDB who need AI-powered incident RCA and solution design validation.
The full GPS platform with compliance, governance, and trust fabric.
Regulated environments. Audit-mandated organisations. Security-first enterprise IT.
FULL FEATURE COMPARISON
What each tier includes.
| CAPABILITY | FOUNDATION | STANDARD | PROFESSIONAL | ENTERPRISE |
|---|---|---|---|---|
| Discovery | ||||
| Agentless behavioral discovery (eBPF/ETW) | ✓ | ✓ | ✓ | ✓ |
| Agent-based deep CI profiling | ✓ | ✓ | ✓ | ✓ |
| Closed-loop confidence scoring | ✓ | ✓ | ✓ | ✓ |
| Zero-credential vault | ✓ | ✓ | ✓ | ✓ |
| Continuous environment refresh | ✓ | ✓ | ✓ | ✓ |
| Ephemeral/container CI tracking | ✓ | ✓ | ✓ | ✓ |
| Health & Risk | ||||
| Multi-dimension health scoring | ✓ | ✓ | ✓ | ✓ |
| Tech debt prioritisation reporting | ✓ | ✓ | ✓ | ✓ |
| Remediation cost modelling* Full modelling from Standard | ◐ | ✓ | ✓ | ✓ |
| Service Mapping | ||||
| Auto-generated service dependency maps | — | ✓ | ✓ | ✓ |
| BFS blast radius analysis | — | ✓ | ✓ | ✓ |
| Temporal relationship tracking | — | ✓ | ✓ | ✓ |
| Change impact simulation | — | ✓ | ✓ | ✓ |
| Asset Lifecycle | ||||
| Hardware asset lifecycle management | — | ✓ | ✓ | ✓ |
| Software license compliance | — | ✓ | ✓ | ✓ |
| End-of-life / end-of-support tracking | — | ✓ | ✓ | ✓ |
| Incident Intelligence | ||||
| Competing hypotheses RCA | — | — | ✓ | ✓ |
| Falsifier-validated root cause | — | — | ✓ | ✓ |
| P1 stakeholder assembly | — | — | ✓ | ✓ |
| SLA breach prediction | — | — | ✓ | ✓ |
| Architecture | ||||
| CSDM model compliance validation | — | — | ✓ | ✓ |
| Tech debt roadmap generation | — | — | ✓ | ✓ |
| AI & Intelligence | ||||
| Falsifier-mandatory AI assertions | ✓ | ✓ | ✓ | ✓ |
| Confidence bands with assumed facts | ✓ | ✓ | ✓ | ✓ |
| 6-persona executive intelligence | ✓ | ✓ | ✓ | ✓ |
| AI-narrated CI merge decisions | ✓ | ✓ | ✓ | ✓ |
| Compliance & Trust | ||||
| Bitemporal data fabric | ✓ | ✓ | ✓ | ✓ |
| Hash-chained immutable audit trail | ✓ | ✓ | ✓ | ✓ |
| 19 compliance framework support | — | — | — | ✓ |
| Automated evidence collection | — | — | — | ✓ |
| Regulatory audit reporting | — | — | — | ✓ |
| Delivery | ||||
| 90-day first living CMDB | ✓ | ✓ | ✓ | ✓ |
| Native ServiceNow CMDB population | ✓ | ✓ | ✓ | ✓ |
| Dedicated implementation partner | ✓ | ✓ | ✓ | ✓ |
COMPETITIVE CONTEXT
What you'd need from ServiceNow instead.
To assemble equivalent capability using ServiceNow licensing and Professional Services, this is what each tier maps to — and where the gaps remain regardless of spend.
- ▸ITOM Visibility / Advanced or Prime$8.36–$18.48/mo/SU (56% disc. from $19–$42 list)
- ▸Workflow Data Fabric Advanced$50,600/yr (56% disc. from $115K list)
- ▸IHUB ProIncluded in Workflow Data Fabric
- ▸ITOM Implementation24 weeks$200,000
- ▸CMDB Remediation3–4 year recurring$75,000
- ✗No Bearing health scoring or trust scores — no SN equivalent at any price
- ✗No closed-loop Pathfinder remediation workflow
- ✗No CI confidence scoring or AI-narrated merge auditing
- ✗No relationship mapping or auto-generated service dependency data
- ▸ITOM-V + ITOM-H or ITOM Prime$18.48/mo/SU (56% disc.)
- ▸HAM Advanced$4.40/mo/SU → ~$106K/yr (2K SUs, 56% disc.)
- ▸SAM Prime$8.80/mo/SU → ~$211K/yr (2K SUs, 56% disc.)
- ▸DC & Network Asset Management ◆$17.60/mo/SU (56% disc. from $40 · coming soon)
- ▸Workflow Data Fabric Enterprise — IHUB EnterpriseUplift from WDF Advanced
- ▸AI Control Tower$79,200/yr (56% disc. from $180K)
- ▸HAM Implementation16 weeks$100,000
- ▸SAM Implementation24 weeks$150,000
- ▸Service Mapping Config3–6 months per environment$300K–$500K
- ✗Service Mapping requires months of manual pattern configuration per application
- ✗No auto-generated maps from discovered relationships — maps are drawn, not discovered
- ✗No BFS blast radius calculation
- ✗No temporal relationship tracking — maps drift silently after go-live
- ▸ITOM Prime$18.48/mo/SU → ~$444K/yr (2K SUs)
- ▸HAM Advanced + SAM Prime~$317K/yr combined (2K SUs)
- ▸EA Prime$35.20/mo/Business App → ~$42K/yr (100 apps, 56% disc. from $80)
- ▸BCM Advanced$211.20/mo/operator → ~$25K/yr (10 operators, 56% disc. from $480)
- ▸DC & Network Asset Management ◆$17.60/mo/SU (coming soon)
- ▸Workflow Data Fabric Enterprise — IHUB EnterpriseAdditional
- ▸AI Control Tower$79,200/yr (56% disc.)
- ▸EA Implementation15 weeks$100,000
- ▸BCM Implementation15 weeks$100,000
- ✗Event correlation is rule-based — not competing hypotheses
- ✗Root cause is ranked by probability, not formally falsified
- ✗No persona-aware executive narrative generation
- ✗BCM is operator-seat licensed — cost escalates sharply at team scale
- ▸ITOM Prime$18.48/mo/SU → ~$444K/yr (2K SUs)
- ▸HAM Adv + SAM Prime + EA Prime~$359K/yr combined (2K SUs, 100 apps)
- ▸IRM Advanced$143/mo/operator → ~$17K/yr (10 ops, 56% disc. from $325)
- ▸Raptor DB20% ACV uplift → ~$203K/yr added to full 2K SU ACV
- ▸Workflow Data Fabric Enterprise — IHUB EnterpriseAdditional
- ▸AI Control Tower$79,200/yr (56% disc.)
- ▸IRM Implementation20 weeks$200,000
- ✗Audit records are not hash-chained — integrity is policy-asserted, not cryptographic
- ✗No bitemporal data model — point-in-time rollback overwrites current state
- ✗19-framework compliance is not pre-built — requires custom mapping engagement
- ✗Raptor DB 20% ACV uplift applies across the entire contract — cost scales across all modules
3-YEAR TOTAL COST OF OWNERSHIP — ENTERPRISE EQUIVALENT
Reference: 2,000 SUs · 100 Business Apps · 10 operators · 56% discount from ServiceNow list pricing
◆ DC & Network Asset Management pricing estimated at $40/mo/SU list ($17.60 after 56% disc.) — not yet GA. BCM Adv ($211.20/mo/operator), IHUB Enterprise, and DC&NAM excluded from 3-yr total above. All SN rates 56% below list. Actual costs vary by negotiated terms and environment scope. Capability gaps listed above remain regardless of SN spend level.
COMMON QUESTIONS
Before you book.
Is there per-CI or per-node licensing?
No. Avennorth is sold as a fixed engagement per tier. There are no surprise charges based on how many CIs are discovered, how many nodes the platform scans, or how many services Contour maps. The engagement price covers the scope defined at kickoff.
How long does implementation take?
The first trusted CMDB is delivered in 90 days. Weeks 1–3 cover foundation setup and ServiceNow connector configuration. Weeks 4–10 cover active agent discovery and CI population. Weeks 11–13 are CMDB validation and handover to continuous operation. See the Implementation page for the full timeline.
We already have ServiceNow ITSM. Do we need to replace it?
No. Avennorth writes directly into your existing ServiceNow CMDB. We are not a replacement for ServiceNow — we are what makes your ServiceNow investment trustworthy. Pathfinder populates your CMDB, Bearing scores it, Contour maps it, Vantage reasons about incidents using it.
Can we start with Foundation and upgrade later?
Yes. All tiers run on the same platform. Upgrading to Standard or Professional adds modules to an already-operational platform — there is no re-implementation, no data migration, and no discovery restart required.
We had a failed CMDB project before. Why will this be different?
Most CMDB projects fail because discovery runs once, produces a snapshot that becomes stale, and nobody trusts the data within six months. Pathfinder runs continuously. Bearing flags degradation in real time. Contour keeps the service map current. The CMDB stays trusted because the platform never stops working.
What does 'Trust' module include in Enterprise?
Trust extends the platform's audit chain for regulatory and compliance use cases: 19 pre-built compliance framework mappings (SOC 2, ISO 27001, HIPAA, NIST, PCI-DSS and more), automated evidence collection from the discovery fabric, and audit reporting with hash-chained record verification.
Let's scope the right tier for your environment.
Book a scoping call. We will map your current environment to the right tier and show you a delivery timeline with specific milestones.